| Support Category | Basic | Standard | Enterprise |
|---|---|---|---|
| Online Training | 3 x 1 Hour Slot | 5 x 1 Hour Slot | 10 x 1 Hour Slot |
| Quick Support (Less than 10 minutes slot) | 4 Times / Month | 5 Times / Month | 10 Times / Month |
| Issue Support | Unlimited | Unlimited | Unlimited |
| On Site Training (In side napel) | N/A | N/A | N/A |
| Additional Online Training Slot | ৳200/ Per Hour | ৳200/ Per Hour | ৳200/ Per Hour |